Policies

Payment Terms:

Invoice will be sent out on the last day of service. (Saturdays for recurring clients) Full amount must be paid within 15 days of receiving invoice. Payment is accepted through cash, check, Venmo, or Zelle. Credit cards are not accepted at this time. Overdue payment is subject to a 5% monthly interest fee applied every 30 days past the due date. Any disputes must be submitted via text or email within 7 days of invoice date. 

Cancellation Policy:

Drop-ins/Walk/Training Services:

• 50% Fee for cancellation with 24-48 hours' Notice

• 100% Fee for cancellation with less than 24 hours' notice

Overnight Services:

• 50% Fee for cancellation with 48-72 hours' Notice

• 100% Fee for cancellation/changes with less than 48 hours' notice

*Client must provide at least 48 hours' notice before trip regarding schedule changes. After this time, early returns are non-refundable.

I'm just a call or text away whenever a change comes up! Thanks for being considerate of my schedule and the other pup families who might need the time.

Service Terms and Agreements:

1. Services

• Client and Sitter will discuss care options and determine the best service for the animal's needs. Selected services will be specified in the booking confirmation sent prior to the start of care.

• House sitting and drop-in visits will be provided in the client's home. For walks/adventure walks, the location will be specified before service is provided. 

• Client agrees to provide accurate details regarding animal behavior, daily routine, household expectations, emergency contacts, and veterinary information.

2. Payment

• Invoice will be sent out on the last day of service. (Saturdays for recurring clients) Full amount must be paid within 15 days of receiving invoice. Payment is accepted through cash, check, Venmo, or Zelle. Credit cards are not accepted at this time. Overdue payment is subject to a 5% monthly interest fee applied every 30 days past the due date. Any disputes must be submitted via text or email within 7 days of invoice date. 

3. Cancellation Policy

Drop-ins/Walk/Training Services:

• 50% Fee for cancellation with 24-48 hours' notice

• 100% Fee for cancellation with less than 24 hours' notice

Overnight Services:

• 50% Fee for cancellation with 48-72 hours' notice

• 100% Fee for cancellation/changes with less than 48 hours' notice

*Client must provide at least 48 hours' notice before trip regarding schedule changes. After this time, early returns are non-refundable.

I'm just a call or text away whenever a change comes up! Thanks for being considerate of my schedule and the other pup families who might need the time.

4. Animal Requirements for care

To ensure the health and safety of all animals:

• Dogs must be up to date on Rabies, Distemper/Parvo (DHPP), Leptospirosis and Bordetella vaccines.

• Cats must be up to date on FVRCP and Rabies vaccines.

5. Liability Clauses

• General Liability: Mountain Mutts of La Plata, LLC is not liable for animal injuries, illness, loss, or property damage that may occur during service, except in cases proved to be the result of gross negligence or intentional misconduct.

• Property Damage: The client is held liable for any property or home damage caused by their animal.

• Injury to Others: If the animal injures another person or pet, the client is financially liable for all resulting medical or veterinary bills.

• Pre-Existing Conditions: Sitter is not responsible for illness, injury, or death arising from pre-existing medical conditions, age-related decline, or natural causes. 

• Animal Welfare: If an animal is found to be in an unsafe or neglected environment, Mountain Mutts of La Plata, LLC reserves the right to contact Animal Control.

• Off-Property Care and Hikes: Client acknowledges that outdoor activities and hikes carry inherent risks. Mountain Mutts of La Plata, LLC is not responsible for injuries, flea/tick exposure, or accidents occurring on trails or outdoors.

• Indemnification: Client agrees to indemnify, defend, and hold harmless Mountain Mutts of La Plata, LLC against any and all claims, lawsuits, damages, or legal fees arising from the animal's behavior or actions during the service period.

6. Additional Fees During Service

• Accident Clean-up Fee:

  • $5 per accident cleaned up. 

  • This fee applies after more than 1 accident during a drop-in visit, and more than 2 accidents per day during overnight services. 

• Extended Care Fee: Unplanned extensions of overnight or day care requested after service has begun will be charged the service fee +15%.

7. Emergency Procedures

• If an animal requires veterinary care, client will be contacted immediately.

• If client is unavailable, the emergency contact will be reached.

• If no response from either party after 3 contact attempts, Mountain Mutts of La Plata, LLC reserves the right to make necessary veterinary decisions in the best interest of the animal's health and safety. The client assumes full financial responsibility for all veterinary costs incurred.

8. Agreement and Termination Clause

This agreement becomes effective upon receipt of booking confirmation and applies to all current and future services provided by Mountain Mutts of La Plata, LLC.

• Agreement Acceptance: By booking a service, the client acknowledges that they have read, understood, and agreed to these terms. Failure to read this agreement does not relieve the client of these terms or financial obligations.

• Termination by Client: The client may terminate this agreement or cancel scheduled services at any time, subject to the Cancellation Policy outlined in Section 3.

• Termination by Sitter: Mountain Mutts of La Plata, LLC reserves the right to terminate services immediately if:

• An animal displays aggression that poses a safety hazard to the sitter, public, or other animals.

• The home environment is deemed unsafe or unsanitary.

• The client fails to pay invoices in accordance with Section 2.

• Duration: Upon completion of service and full payment of all outstanding balances, the active service period ends, but this agreement remains on file for future bookings unless formally terminated in writing by either party.